Privacy Statement

DKSH commitment to privacy protection
DKSH respects your privacy and is committed to comply with applicable data protection laws and to safeguard your personal data. This Privacy Statement describes the way in which we, DKSH Malaysia SDN BHD. as the data controller, and its Group companies (DKSH) collect, use and share personal data about you, how we safeguard your personal data and interact with third parties that may have access to your personal data and finally, how you can contact us in case of questions or requests.

By using this website, you consent to the collection and use of your personal data as described in this Privacy Statement. You also acknowledge that DKSH may periodically change, update or remove this Privacy Statement at its discretion. In this case, we will post updated versions of this Privacy Statement on this page. A revised Privacy Statement will apply only to data collected subsequent to its effective date. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our services following the posting of changes to the Privacy Statement will mean you accept those changes.

This Privacy Statement applies to personal data collected by DKSH online, such as through this website, email and other online tools and applications, but not to offline collection.

Legal basis and personal data we collect about you
As part of your interactions with us, we may collect personal data about you as far as it is necessary to conduct our legitimate interests, to comply with a legal obligation or as agreed by you.

Most of our services do not require any form of registration, allowing you to visit our website without providing us with any information about you. However, some services may require you to register and therefore to provide us with your personal data. The types of personal data we collect depend on the interactions you have with us and the services you use, they may include your title, first name, last name, company, department, email address, phone, street, building number, zip code, city and country.

We may also collect your personal data by tracking how you interact with our website, for example by using cookies. We may collect the Internet Protocol (IP) address, a number assigned to your computer whenever you access our website to conduct system administration and report aggregated information to affiliates, business partners and/or vendors who conduct website analysis and website performance reviews on our behalf. We may further collect your utilization data, e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed. In some instances, we may ask for your consent for collecting and using your personal data for the purposes as outlined in this Privacy Statement, in particular for sending you marketing materials, such as explanatory brochures and information or newsletters or when you submit contact forms or participate in any online survey.

How we use your personal data
We will only collect and use personal data about you as described in this Privacy Statement and as necessary

  • To provide you with our services and to process your order
  • To respond to your requests
  • To manage our customer relationship with you
  • To send you relevant marketing materials
  • To invite you to register for an event
  • To invite you to participate in an online survey
  • To provide you with our media and investor relations information
  • To prevent fraud or other illegal activities, such as willful attacks to DKSH information technology systems
  • To establish or preserve a legal claim or defense or to support any legal or criminal investigation
  • And otherwise to the extent as permitted or required by applicable laws

We may further anonymize and aggregate data collected through this website for statistical purposes to help us improve our products and services. Subject to your specific permission that we may collect separately and to your right to request that we cease such activities at any time, we may also use your personal data to send you promotional material or newsletters that we think may be of interest to you.

We may also use data collected through this website to build a profile of your interests and show you relevant content or adverts on other sites.

Cookies and usage tracking
We use cookies, small text files that are automatically placed on your computer’s hard drive when you access certain websites and similar technologies, directly or through third parties, such as web analytics services like Google Analytics. Cookies allow us to store information, such as your domain name, your internet service provider, your operating system, the date and time of access, the pages you visit or the types of searches you perform.

Links to other websites
DKSH websites contain links to other websites. Please note that any of these sites have their own privacy policies and that we do not accept any responsibility or liability for the privacy practices or the content of other websites but only for the websites controlled by DKSH.

Who we share your personal data with
We may share, or otherwise disclose, your personal data to our affiliated companies or other trusted business partners providing services on our behalf, such as for technical support, to evaluate the usefulness of this website, for marketing purposes or for other types of service delivery. We have contracts in place with these parties to ensure that personal data is processed based on our instructions and in compliance with this Privacy Statement and any other appropriate confidentiality and security measures.

We only share your personal data with the parties mentioned above and other third parties, including governmental authorities, as far as this is necessary to provide any services that you have requested or authorized by accepting the terms of this Privacy Statement, to protect your, our or others’ rights, property or safety, to maintain the security of our services or if we are required to share your personal data to comply with applicable laws, courts or other governmental regulations, or if such disclosure is otherwise necessary in support of any legal or criminal investigation or legal proceeding.

Please note that DKSH companies and subsidiaries, as well as authorities, customers and suppliers to whom we may disclose your personal data, may be located outside your country of domicile, including countries in Asia and potentially the United States of America, whose data protection laws may differ from those in the country in which you are located. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data by implementing appropriate legal mechanisms, such as EU Standard Contractual Clauses. For more information about the safeguards we take, please contact us at medical.enquiries.my@dksh.com.

How we secure your personal data
DKSH has implemented technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access to personal data we store. This includes training of our personnel who may have access to your personal data.

How long we store your personal data
We will store your personal data as long as required to fulfill the purposes outlined in this Privacy Statement, unless a longer or shorter retention period is required or permitted by law.

Your rights in respect to your personal data
You have the right to request to be notified about what personal data we hold from you and to request the correction or deletion of your personal data that is held by us or by a third party with whom we conduct business. In addition, where the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Additionally, you may have the right to receive a copy of the Personal Data we hold concerning you. Please be aware that the withdrawal of consent shall not affect the lawfulness of processing based on your consent before its withdrawal. Under certain circumstances, you have further the right to object to or to request the restriction of the processing of your personal data and, if you reside in the EU, you may lodge a complaint to your data protection authority if you consider that the processing of your personal data infringes applicable laws.

If you would like to make such request, please contact us as described in the section “How to contact us” below. After providing proof of identity, we will respond within a reasonable time.

How to contact us
If you have any questions, comments or concerns about this Privacy Statement, or want to request access to your personal data or exercise your privacy rights, please contact us at:

DKSH Malaysia Sdn Bhd (196101000441 (4476-U))
B-11-01, The Ascent, Paradigm,
No. 1, Jalan SS 7/ 26A, Kelana Jaya,
47301 Petaling Jaya,
Selangor Darul Ehsan, Malaysia.

Phone +60 3 7882 8888, Fax +60 3 7882 5555

1. Dasar kami dan tujuan penggunaan data peribadi
Sanofi tidak mengumpulkan maklumat peribadi anda yang boleh dikenal pasti melainkan anda memberikannya secara sukarela. Sanofi tidak akan mendedahkan apa-apa maklumat peribadi mengenai anda yang anda mungkin berikan melalui mel elektronik kepada mana-mana pihak ketiga. Maklumat sukarela ini akan digunakan untuk tujuan menjawab mel elektronik anda dengan cara yang paling berkesan.

Jika anda memberi maklumat peribadi secara sukarela kepada kami melalui Laman ini: seperti nama, jantina, tarikh lahir, alamat, nombor telefon, alamat e-mel, pendapatan, pendidikan, pekerjaan, status perkahwinan, status keluarga dan/atau maklumat peribadi lain, dan/atau dengan melanggan untuk menjadi pelanggan Laman ini, dan/atau menghantar testimoni produk, kami boleh menghubungi anda melalui e-mel atau mel biasa untuk menyediakan maklumat untuk anda, di mana maklumat tersebut diminta pada masa anda menghantar maklumat anda dan/atau untuk memberitahu anda mengenai aktiviti promosi.

Anda boleh memilih, pada bila-bila masa dan tanpa bayaran, untuk dikecualikan daripada perkhidmatan ini dengan menulis kepada Sanofi melalui maklumat hubungan yang disediakan dalam seksyen 4 di bawah.

Apabila anda memberi data peribadi kepada Sanofi dengan melaporkan peristiwa buruk, mana-mana peruntukan data peribadi anda adalah secara sukarela dan Sanofi tidak akan mendedahkan data peribadi tersebut kepada mana-mana pihak ketiga kecuali kepada penyedia perkhidmatan yang dilantik untuk mengenggara dan/atau menguruskan Laman untuk Sanofi dan kepada pihak berkuasa kawal selia seperti yang dikehendaki oleh undang-undang. Sanofi boleh menggunakan data peribadi tersebut untuk menghubungi anda berkenaan dengan peristiwa buruk tersebut. Dalam kes sedemikian, apa-apa peruntukan data peribadi anda adalah secara sukarela. Sanofi boleh menggunakan data peribadi tersebut untuk prosedur pelaporan dalaman kami yang berkuat kuasa dan untuk menghubungi anda berkenaan dengan peristiwa buruk tersebut. Data peribadi anda mungkin dipindahkan ke bidang kuasa di luar negara asal anda. Anda bersetuju dengan pemindahan tersebut ke bidang kuasa lain, di mana data mungkin diproses. Data peribadi tersebut tidak akan disimpan melebihi masa yang diperlukan untuk memenuhi tujuan tersebut.

2. Pemindahan data peribadi
Sanofi tidak menjual atau memindahkan maklumat peribadi yang anda hantar kepada kami kepada pihak ketiga di luar Kumpulan Sanofi melainkan data anda mungkin dipindahkan kepada pembekal perkhidmatan luar untuk tujuan pemprosesan dan surat-menyurat sahaja dan mana-mana agensi penguatkuasaan undang-undang atau badan kawal selia bagi pematuhan undang-undang yang terpakai. Dalam Kumpulan Sanofi, data boleh dipindahkan atau diakses oleh kakitangan Sanofi yang dibenarkan di negara lain. Khususnya, data boleh dipindahkan ke ahli gabungan Sanofi yang terletak di Singapura, di mana pelayan Laman ini dihoskan. Pada setiap masa, data peribadi akan dikendalikan oleh Sanofi sebagai maklumat rahsia.

3. Kuki
Laman ini mungkin menggunakan maklumat untuk mengesan jumlah pelawat ke Laman ini, bilangan pelawat ke setiap halaman pada Laman ini, pergerakan pelawat melalui Laman ini dan nama-nama domain penyedia perkhidmatan internet pelawat. Sanofi boleh menggunakan maklumat ini, yang kekal dalam bentuk agregat, untuk memahami bagaimana pelawat menggunakan Laman ini supaya mereka dapat memperbaikinya. Tiada maklumat peribadi yang boleh dikenal pasti tersedia dalam proses ini. Di samping itu, kami boleh menyimpan sesetengah maklumat pada komputer anda untuk meningkatkan kualiti lawatan anda ke Laman kami. Dalam sesetengah kes, maklumat ini akan membantu kami untuk menyesuaikan kandungan dengan kepentingan anda, atau membantu kami untuk mengelakkan daripada meminta maklumat yang sama pada lawatan ulangan ke Laman ini. Dengan kebanyakan pelayar Internet, anda boleh memadam maklumat, yang dirujuk sebagai kuki, daripada cakera keras komputer anda, menyekat semua kuki atau menerima amaran sebelum kuki diletakkan pada sistem anda. Sila rujuk arahan pelayar atau butang bantuan anda untuk mengetahui lebih lanjut mengenai kuki.

4. Akses dan pembetulan data peribadi
Mengikut Akta Perlindungan Data Peribadi 2010 (PDPA) atau undang-undang perlindungan data lain yang berkenaan, anda berhak mengakses dan mengemas kini, meminda, mengehadkan atau memadam data peribadi anda. Untuk berbuat demikian, sila hantar permintaan kepada Pegawai Pematuhan, di: Tel: +603 7651 0800 Faks: +603 7651 0801, E-mel: MYSGBN_privacy.officer@sanofi.com.

Anda juga boleh menghubungi kami melalui maklumat hubungan di atas untuk meminta Sanofi supaya tidak lagi menggunakan data peribadi anda untuk menghantar komunikasi pemasaran kepada anda. Sebarang pertanyaan atau aduan berhubung dengan data peribadi anda juga harus ditujukan kepada kami di alamat ini.

5. Keselamatan data peribadi
Sanofi akan memastikan bahawa data peribadi akan dilindungi daripada akses, pemprosesan atau pemadaman yang tidak dibenarkan atau tidak sengaja. Dengan berbuat demikian, Sanofi telah melaksanakan langkah-langkah dan kawalan fizikal, elektronik dan pengurusan yang sesuai untuk melindungi dan menjamin data peribadi.
Pelayan web Sanofi dilindungi oleh tembok api yang sesuai dan yang akan dikemas kini.

6. Penyimpanan Data Peribadi
Sanofi tidak akan menyimpan data peribadi melebihi masa yang diperlukan untuk memenuhi tujuan (termasuk apa-apa tujuan yang berkaitan secara langsung) yang mana ia digunakan atau akan digunakan.

7. Pelbagai
Dasar privasi kami tidak meliputi laman web pihak ketiga yang mungkin dipautkan dari Laman kami, atau dari mana-mana siaran lain yang bergabung dengan kami.
Laman ini tidak direka untuk menerima apa-apa apa-apa maklumat sulit yang anda mungkin berikan. Kecuali data peribadi yang digariskan di atas, semua maklumat, dalam apa jua bentuk - dokumen, data, grafik, soalan, cadangan, konsep, komen atau lain-lain - yang anda berikan di Laman ini akan dianggap sulit. Oleh itu, dengan memberikan data ini kepada kami, anda memberikan hak kepada kami untuk menggunakan, mengeluarkan semula, menyebarkan atau mengubah data ini, atau untuk menghantarnya untuk tujuan memproses permintaan anda.

Tiada apa-apa dalam Dasar Privasi ini yang akan mengehadkan hak anda di bawah mana-mana undang-undang atau peraturan yang berkaitan dengan perlindungan data peribadi.